The solution

Comarch End-to-end WiMAX solution covers the following areas:

• WiMAX network planning and building
• Delivering and implementing systems for billing, monitoring & customer management
• Maintenance and operation of the entire network and solutions

Learn how our End-to-end WiMAX Solution works in practice. Download case study (Promonte, Telenor Group)

The solution is suitable for start-up WiMAX service providers as well as already established operators that want to expand their service portfolio into WiMAX services.

This comprehensive end-to-end offer enables operators to start new operations quickly and consists of integrated functional blocks which provide flexibility for the operators in choosing the appropriate modules to fit their individual needs.

Our solution supports the most common business processes and thus provides appropriate functionalities that help the operator with everyday business scenarios as well as areas including call center, point of sale, billing department activities, network administration and management, self service and more.

The features of this end-to-end solution enable WiMAX service in an operator’s product portfolio in a reasonable amount of time and provide:

• Reduction of operating costs by focusing the responsibility on a single provider of both radio network and BSS/OSS/CRM systems
• Improved time-to-market for new services
• Improved customer experience leading to churn reduction
• Seamless integration with third party systems
• Rapid deployment time
• Network monitoring and provisioning actions

The pre-integrated end-to-end WiMAX solution is based on Comarch BSS, OSS and CRM components and the WiMAX radio equipment provided by our trusted partners.

In the BSS, OSS and CRM area the solution covers the following functionalities:

• CRM serving the necessary processes in day-to-day customer management, marketing, order management, trouble ticketing, call center as well as front or back office
• Sales force support with a web-based, easy-to-use solution, where customers can be registered and maintained through partner management
• Real-time access control of customer services including access services, voice and content
• Top-up management that integrates the delivery of various methods of recharging and payments including credit cards, scratch cards, web pages and ATMs
• Billing and accounting with invoicing, payment management and debt collection
• Web Self Service for customers’ self-subscription, reviewing accounts and performing activities such as top-ups or reporting problems
• Network & Service Inventory for managing and monitoring radio and other network elements
• Network & Service Assurance for controlling the quality of delivered services

Learn how our End-to-end WiMAX Solution works in practice. Download case study (Promonte, Telenor Group)